Question 1

1. Nature of the contract

Accepted Answer

a. The self-storage contract is a contract whereas the Zebrabox-company indicated on the order summary (thereafter Zebrabox) allocates to the client the use of a storage unit in order that the client stores by himself (self-storage) personal or other goods – without the necessity for Zebrabox to know the exact nature of the goods – for a defined period of time and periodic charge payable by the client.
    
     
 b. The present contract cannot under any circumstances be interpreted or assimilated to a warehousing contract (art 472 and following of Swiss CO), Zebrabox having none of the obligations of a depositary. Zebrabox ignores the nature of the goods stored and can’t be held liable for their restitution.
    
     
 c. The present contract cannot under any circumstances be interpreted or assimilated to a commercial lease contract (art. 253 and following CO). The storage unit cannot be used to operate a company, but exclusively to store goods admitted inside the building. The client commits himself not to run any commercial or industrial activity inside the storage unit or in the premises of Zebrabox, any storage unit being exclusively reserved to store goods. Thereafter it is forbidden to the client to set his head office or subsidiary at the location of the storage unit, nor is it allowed to fit commercial signs inside or outside the storage unit. A separate, deviating written agreement between the client and Zebrabox shall remain reserved. The broadcasting of music, the distribution of food and beverage and all activities related to other people than the client are not allowed. The client declares that the storage unit described in this contract is not an essential part to run any business.
    
     
 d. The storage unit can under no circumstances be used as a permanent or temporary residence. Thereafter all the laws and rules concerning residential leases are not applicable.
    
     
 e. The present contract cannot be interpreted or assimilated to a safe contract, knowing that Zebrabox doesn’t offer a security level equivalent to that of a safe. Zebrabox declines any liability in case of loss, theft or any other damage to the goods stored. It is required that the client insures the stored goods (see no 7).
    
     
 f. These T&C and its addendums apply in the currently valid version. Zebrabox reserves the right to amend these T&C and any addendum at any time.

Question 2

2. Period of the contract

Accepted Answer

a. All contracts are fixed-term agreements. The parties agree upon the duration of use of the storage unit at the closing of the contract.
    
     
 b. With a 14 days' notice prior to the termination, the parties may agree to extend the duration of the contract.
    
     
 c. The party who does not wish to renew the contract further to the agreed term shall inform the other party with a 14 days' notice prior to the term. The client is obliged to empty and clean the storage unit totally at the latest the last day of the fixed-term.
    
     
 d. If at the end of the agreed fixed term the contract is neither extended according to 2 b), nor terminated and the storage unit emptied according to 2 c), it will be extended tacitly for successive monthly periods. In case of weekly fixed-terms, the renewal period is one week.
    
     
 e. In case the storage unit is not emptied and cleaned by the client the last day of the fixed term, Zebrabox reserves its right to proceed according to paragraph 10 thereafter.

Question 3

3. Charge

Accepted Answer

a. The use of the storage unit is subject to periodic charges. The amount is agreed at the closing of the contract.
    
     
 b. The charge for the agreed period of the contract is due in total at the start of the period. The parties may agree on other payment terms.
    
     
 c. Zebrabox is permitted to modify the charge at any renewal of the contract. The client will be notified in written form at least with a 30 days' notice prior to the modification of the charge.
    
     
 d. Should the payment be overdue, the client will be charged with late fees of CHF 20.- for the first reminder and CHF 40.- for each subsequent reminder. The client’s access to the storage unit may be locked until full payment of the amount due.
    
     
 e. Zebrabox is permitted to terminate the contract with immediate effect in case of payment default, according to the terms described in par. 10.

Question 4

4. Deposit

Accepted Answer

A deposit in the amount of at least a monthly charge is required at the closing of the contract. In case of an increase of the charge, Zebrabox may ask for a complementary adjustment payment of the deposit. Zebrabox is allowed to ask for an increased deposit in specific cases. No interest will be paid for the deposit. The deposit is payable to Zebrabox, who will hold it up to the termination of the contract and the handing over of the storage unit by the client. The deposit will then be refunded according to par. 8.

Question 5

5. Access

Accepted Answer

a. The client agrees to follow all the security rules defined by Zebrabox, in particular all those concerning the access, opening and closing of the building and the storage unit, according to the access description provided to the client, or the on-site signage. The client takes care when opening the doors that nobody else will get into the building, and that all gates and doors are closed properly behind him. In case of any problem, the client has to call the security on the numbers indicated close to the access keypads.
    
     
 b. Any activation of the alarm system due to an error in the access or exit procedure which will be followed by an intervention on site of the security company will be charged to the client with a minimum amount of CHF 200.-.
    
     
 c. The cards, badges, or access codes as well as the keys to the storage unit are personal and non-transferable. The client is responsible to keep these items in a secured place, and to give immediate notice to Zebrabox of any theft or loss.
    
     
 d. Access to the storage unit is possible 7 days a week, from 6 AM to 10 PM. Zebrabox is allowed to modify the access time from case to case. 5 b) to 5 d) apply only for clients with automatic access.

Question 6

6. Self-storage

Accepted Answer

a. The client will only store goods in the storage unit defined by the contract. He is neither allowed to store good anywhere else, nor to go beyond the defined limits of the storage unit. The client will not in any way modify the storage unit, the walls, partitions, doors, electrical wires or any other equipment of Zebrabox. It is forbidden to glue, nail, screw or fit with any other method any equipment or fittings inside the box, as well as modify, damage, or misuse any equipment being inside or outside of the storage unit.
    
     
 b. The storage unit shall exclusively be used to store goods. The client will not proceed any work in it, nor install any machines or equipment needing electrical power without prior explicit consent by Zebrabox. It is not permitted to use the storage unit as a living place, nor as a premise to carry out any commercial activity, not even temporarily.
    
     
 c. The client is committed to maintain the storage unit in proper and clean condition at any time. He will avoid storing goods which could inflict damage to the premises or the goods stored by other clients.
    
     
 d. The client will not unnecessarily obstruct the corridors, doors and parking’s. The use of common areas is limited to the strictly necessary time to load and unload the goods. He will not block the automatic doors.
    
     
 e. The client will take care not to hinder the proper function or accessibility of any fire protection equipment, such as sprinklers, smoke detectors, fire extinguishers, fire push buttons or escape ways.
    
     
 f. It is strictly forbidden to store any goods with the following characteristics: 
    1. perishable, fumes or odour emitting, radiating, dangerous, toxic, combustible or explosive, radioactive, corrosive, volatile
    2. dead or live animals, as well as plants and ammunition 
    3. all goods which could negatively impact the other client’s goods as well as goods that need special storage conditions by law, or goods whose possession is illegal 
    4. waste materials and hazardous waste
    5. wheels/tyres, carpets, matrasses and any textiles or similar have to be stored in hermetically sealed plastic bags. Zebrabox does not provide any warranty for insufficiently packed objects.
       
        
 g. The client has to pay attention that the goods stored will not be damaged by their own imported causes, in particular by humidity, rust or vermin.
    
     
 h. Zebrabox reserves its right to access to the client’s storage unit in case of reasonable doubt according to the breach by the client of these rules or any term of the contract or these conditions.
    
     
 i. The client is solely responsible for the goods stored and declares to be the legal owner of those.
    
     
 j. The client has the exclusive access to his storage unit. However, Zebrabox reserves its right to access the storage unit in case of emergency, in order to conserve the client’s stored goods or any goods stored by other clients.
    
     
 k. The client declares to have taken notice of the prohibited goods according to 6.e. In case of reasonable doubt about the nature of the goods stored, Zebrabox reserves its right to proceed to a check by accessing the storage unit, and when indicated to dispose any goods presenting a danger to the premises or the people.
    
     
 l. The client will be held responsible for any damage occurring to Zebrabox or any other client in case of breach of these conditions.
    
     
 m. It is strictly forbidden to smoke in any area of the Zebrabox premises. In particular in all access zones, parkings, corridors and storage units.
    
     
 n. Any storage of waste and/or littering in or around the storage unit of Zebrabox is prohibited. The client is responsible to take away any waste or rubbish in order to eliminate it accordingly to the laws. The client will be charged for leaving and disposing of waste.
    
     
 o. The client is solely responsible for operating the transport or handling material provided by Zebrabox. Zebrabox declines any liability in case of any accident or damage occurring with the use of this material.

Question 7

7. Insurance and liability

Accepted Answer

a. Zebrabox takes all necessary measures in order to provide safe and appropriate storage conditions to the client.
    
     
 b. Therefore, the access, opening and closing of the building are secured. The client can only access with his personal card, badge, app or code. His storage unit is closed by a lock whereof the client detains the key and is individually secured by an alarm system (some security elements can differ from the described according to the storage unit chosen). The premises are monitored by CCTV. However, the security guarantees are not the ones of a safe.
    
     
 c. In case of loss or theft of any access item (code, card, badge, chip and/or key), the client has to inform Zebrabox immediately.
    
     
 d. Zebrabox will not be held responsible for any damage caused to the goods stored, or for any burglary, break- in or destruction possibly happening in the storage unit or in the premises of Zebrabox. Zebrabox disclaims any liability in case of loss, theft, fire or any other direct or indirect damage occurring to the stored goods. This applies as well in case of any malfunction from technical or security systems.
    
     
 e. For all other liabilities claimed against Zebrabox, their employees or agents, the maximum liability is limited to the maximal value of stored goods indicated by the client in the self-storage contract.
    
     
 f. The client will declare the maximum value of the goods stored in the storage unit. He has to subscribe to a multi risk insurance policy (theft, fire and water damage) for the content of the storage unit together with signing the self-storage contract.
    
     
 g. In case of an increase of the value of the goods stored, the client has to inform Zebrabox. In case of damage, Zebrabox will not be liable for any difference between the declared insured value and the effective damage occurred. Furthermore, Zebrabox is not liable for any damage to the client in case the client did not sign the necessary insurance, nor in the case the insurance has been concluded with an insufficient coverage.
    
     
 h. We draw the attention to the fact that the insurance coverage is excluding the following items / goods from the theft insurance: jewellery, stamps, monetary values, securities, furs, watches, arms & weapons, coins, medals, precious metals, precious stones and pearls. The detailed insurance terms and conditions are authoritative.
    
     
 i. The client takes notice that the insurance coverage subscribed through Zebrabox will be suspended as soon as the according premium or any other payment to Zebrabox is overdue by 10 days.
    
     
 j. Zebrabox reserves its right to act in civil liability against the client in case of any damage caused inside or at the surroundings of the premises.

Question 8

8. Unit vacate process

Accepted Answer

After the client has vacated the unit, it should be in good, clean and sound condition, without any remaining goods or rubbish. Any damage or necessary cleaning will be charged to the client. The refund of the deposit will only take place after inspection of the storage unit by the staff of Zebrabox, and after restitution of all the keys and any other access item handed over to the client. The loss of keys or other access items will be charged to the client with CHF 50.-.

Question 9

9. Change of address

Accepted Answer

The client has to inform Zebrabox immediately in written form for any change of his postal or E-mail address and phone number. As long as any change has not been notified, Zebrabox will have the right to send any correspondence to the last known address.

Question 10

10. Breach of terms & conditions

Accepted Answer

a. Should the client not respect the defined payment terms or any of the terms & conditions as defined by the contract or the present document, then Zebrabox will be allowed to send him a reminder by registered mail. Should the client not fulfil his duties within 10 days, then Zebrabox is permitted to terminate the contract with immediate effect, and withdraw the access authorization.
    
     
 b. Zebrabox shall invoice the client with a fee for extraordinary termination of the contract. The fee will represent at least 50% of the monthly rent charge for the storage unit.
    
     
 c. After the extraordinary termination, the total fee amount due has to be paid to Zebrabox immediately and the client is obliged to empty and clean the storage unit within the term set in the termination letter.
    
     
 d. In case the clients address is no more valid (see 9), the termination notice shall be deemed notified with immediate effect after the unsuccessful transmission by registered mail to the last known clients’ address.
    
     
 e. Should the client not have emptied the storage unit, Zebrabox will keep its right to empty it. Additionally, the customer will be invoiced with the costs for transport and liquidation of the stored goods. These costs will represent at least 200% of the monthly rent charge for the storage unit.
    
     
 f. In case of default of the client, the parties agree that Zebrabox will have a right of retention in the stored goods, which will then be under the possession of Zebrabox. These goods will serve to cover the amounts due (in particular charges, penalties, damages) in connection with this contract. Zebrabox will be allowed to:
    I.   store the stored goods elsewhere, at cost and risk of the client, or
    II.  be free to sell the goods at his best, without any special formalities in order to recover its claims (this can be done at Zebrabox's sole discretion and without the threat of realization of the pledge, privately or through debt collection), or
    III. dispose the goods in case the value should be minimal or zero.
         
          
 g. The revenues of a possible sale will first serve to cover the clients due amounts. The costs of additional storage and/or disposal of the goods, as well as possible sales costs will remain due by the client. If any surplus would have occurred, the amount will be deposited in an account without any interests. The client will have the possibility to recover the balance at any time.
    
     
 h. If the client fails to collect any items left in the storage unit after termination of the contract (e.g. items in a storage room after termination of the contract or items in the building, loading areas or premises) within 10 days after the last request despite two reminders, Zebrabox shall be entitled at its sole discretion to dispose of or realize these items. In this case Zebrabox shall also be entitled to store the items at another location at the expense and risk of the client. The same shall apply if 10 days have elapsed since the termination of the agreement and the client has not provided a delivery address. The client hereby authorizes Zebrabox to dispose of any stored goods left behind. Any proceeds shall be paid out to the client after deduction of Zebrabox's claims. In the event of disposal or realization, the client shall bear the costs in full.
    
     
 i. In case of serious violation of the terms and conditions by the client causing danger in delay, Zebrabox reserves its right to terminate the contract with immediate effect according to 10. a), and to get into the storage unit in order to eliminate any danger and to dispose any good presenting any danger. Zebrabox will also be allowed to act according to 10 e) therefore.

Question 11

11. Data protection

Accepted Answer

The collection and processing of personal data by Zebrabox is explained in the Privacy Policy. The Privacy Policy can be viewed under the following link: https://www.zebrabox.ch/en/privacy-statement. By agreeing to these terms and conditions, the client also declares to have read and understood the Privacy Policy.

Question 12

12. Miscellaneaous

Accepted Answer

a. The client agrees to respect all the terms & conditions of this document, as well as other handed out or instore indicated instructions.  Zebrabox reserves its right to adapt these terms & conditions and documents according to the situation. In case of amendments, the client will be notified at least 30 days prior it becomes effective. The client will be given a 14 days termination term in case he would not agree to the new terms & conditions.
    
     
 b. This contract is not transferable or assignable. The client commits himself not to transfer to anybody else the use of the storage unit described in this contract.
    
     
 c. Zebrabox reserves its right to assign another unit of equivalent size to the client. The transfer of the goods will be done at cost of Zebrabox, who will be allowed to perform it after a 7-day notice to the client.
    
     
 d. The client takes notice that he could be asked to give access to his storage unit for technical or maintenance reasons.
    
     
 e. The client agrees that the movement of people in the surroundings and inside the premises of Zebrabox are registered by CCTV cameras. The client gives his explicit consent to Zebrabox for the conservation and treatment of the data from the access control system and the cameras.
    
     
 f. Should the contract be concluded in more than one language, then the German version is valid.
    
     
 g. Contractual terms and conditions that deviate from the general terms and conditions, in particular those that the client declares to be applicable together with the acceptance of the contract, shall only be valid if and insofar as they have been expressly accepted by Zebrabox in writing.
    
     
 h. Swiss material law shall govern this Agreement. The exclusive place of jurisdiction for any disputes arising from this Agreement shall be the courts at the seat of Zebrabox. In accordance with art 50 of the Debt Enforcement and Bankruptcy Act, the place of performance and debt collection for foreign customers shall be the seat of Zebrabox. Zebrabox reserves the right to take legal steps at the domicile of the customer or at any other forum in Switzerland as well as in any other country. In such event, Swiss material law shall apply exclusively (choice of Swiss material law, place of performance and debt collection in Switzerland).

These terms & conditions are part of the self-storage contract. The terms & conditions in English are drafted for convenience reasons. The German version is prevailing.

Question 13

0. General

Accepted Answer

The Addendum is addition to the General Terms and Conditions of the Self-Storage Contract regarding the online conclusion of the contract via www.zebrabox.ch

Question 14

1. Scope of application

Accepted Answer

1. This addendum to the general terms and conditions (T&C) apply to all orders placed by customers on www.zebrabox.ch a website of Zebrabox Services SA, Eichenstrasse 4a, 8808 Pfäffikon SZ, Schweiz, ([+41 21 625 15 15], [datenschutz@zebrabox.com), CHE-107.980.677. The contract is concluded between the client and the Zebrabox company (hereinafter Zebrabox) indicated in the order summary. 
    
     
 2. This addendum supplements the T&C. In the event of any conflict between this addendum and the T&C, this supplementary agreement shall prevail.
    
     
 3. This addendum and the T&C can be accessed, saved and printed by accessing the following link: https://www.zebrabox.ch/en/gtc.
    
     
 4. This addendum and the T&C apply in the currently valid version. Zebrabox reserves the right to amend this addendum and the T&C at any time.

Question 15

2. Offer and conclusion of contract

Accepted Answer

1. The presentation of the storage units on www.zebrabox.ch does not yet constitute a legally binding offer, but an invitation to book a storage unit.
    
     
 2. A binding booking is triggered once the client has entered all data required for the execution of the contract, has confirmed that he/she has taken note of this addendum as well as the T&C and has clicked the button "Confirm and start payment" (booking). Before submitting the booking, the client can enter and change the booking data. The sending of the binding booking shall be deemed to be a binding offer by the client to Zebrabox to conclude a contract for the storage units listed on the booking page and shall be executed by clicking the button "Confirm and start payment".
    
     
 3. Zebrabox reserves the right to accept the booking. Zebrabox shall not be obligated to conclude a contract based on a booking. In particular, a booking may be cancelled or rejected if there is a violation of this supplementary agreement or the T&C or if there is a suspicion of such a violation. Such a case in particular exists if the identification has failed. The client will be informed about cancellations and refusals by email.
    
     
 4. The Self-Storage agreement shall come into effect when Zebrabox confirms the booking by email and the contractual documents are attached to this email. The client subsequently is obliged to identify himself/herself online or by personal visit. If the identification is faulty or unsuccessful for reasons attributable to the client or if the client withdraws his payment, the contract shall be annulled. If the contract is annulled due to reasons attributable to the client, such as the unsuccessful identification, the client will be charged an administration fee for annulling the contract amounting to 50% of the monthly storage fee . Any remaining pre-paid amounts will be refunded to the client. The contract shall only be concluded for those storage units that are explicitly listed in the email confirmation.

Question 16

3. Pricing

Accepted Answer

The prices stated on the respective product page contain the statutory value-added tax and other price components (end prices) for individual customers and are in Swiss francs (CHF).

Question 17

4. Payment

Accepted Answer

The client has the means of payment at his disposal, which are offered on www.zebrabox.ch.

Question 18

5. Identification

Accepted Answer

1. In order to conclude a contract on www.zebrabox.ch, identification of the client is necessary. The identification can be made either by personal visit or online. If the identification is made on site, an official identification document must be presented.
     
 2. For the online identification, Zebrabox uses the third-party service provider PXL Vision respectively its application PXL Ident. During the identification process, the client must take a record of himself and his ID document. The identification can only be made for the client, which is the same as the one specified in the booking. In case of misuse or suspicion of misuse Zebrabox shall be entitled at its own discretion either to refuse to conclude the contract or to demand identification by personal visit.
     
 3. Information on the processing of personal data is contained in the Zebrabox Privacy Policy. The Privacy Policy can be accessed via the following link: https://www.zebrabox.ch/en/privacy-statement.

General Terms and Conditions of Zebrabox

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General Terms and Condi­tions of Zebrabox

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General Terms and Conditions of Zebrabox