Skip to main content

FAQ

General

What is self-storage?

Self-storage involves storing commercial or personal items externally in a private storage unit. It can be a short-, medium- or even a long-term or permanent solution.

For example, self-storage is often used when moving house, during home renovations or when relocating abroad. Furniture, books, shoes and clothes can be stored temporarily in a self-storage unit. Reasons for long-term storage can include needing to store belongings during house extension projects or wanting a safe, regulated place to keep delicate or expensive items. Large furniture, such as beds, tables, chairs, wardrobes or other big items such as suitcases or sports equipment can be stored in a rented storage unit while not in use.

Businesses often use a commercial storage unit to store documents, files and goods in an archive storage system or to enable them to keep sales products readily to hand.

Where does the concept of self-storage originate from?

The self-storage industry originates from the USA and it has also become an established sector in Europe. Today's Zebrabox was founded in 1979 under the name Ministorage AG and was a pioneer in the Swiss self-storage sector.

Coronavirus safety measures

The reception areas for our storage facilities are open as usual. The following safety measures must be observed in accordance with the Swiss Federal Office of Public Health: mandatory use of face masks, maximum two customers in the reception area, observe social distancing and distance markings, wash your hands, etc. Please follow the information signs and markings at each site.

Size and volume of a Zebrabox

How big are the storage units?

The storage units start from small 1m3 lockers and increase through an infinite range of possible sizes up to large storage units of 50m2.

Is there a size chart?

Yes. This table shows guide values that usually apply. Of course, your own living situation must be taken into account when choosing the size. If you want a professional calculation of the things to be stored, we are happy to help you.

  Surface Volume Capacity
XXXS 1m2 1m3 Storage locker
XXS 1-1.5m2 3-4m3 Small basement
XS 2-2.5m2 5-7m3 Individual items/boxes
S 2.5-3.5m2 8-10m3 1-room apartment
M 3.5-5.5m2 11-16m3 2-room apartment
L 5.5-8m2 17-24m3 3-room apartment
XL 9-12m2 27-36m3 4-room apartment
XXL 15m2 45m3 5-room apartment

Costs / Payments

How much does a Zebrabox cost?

The cost varies from storage unit to storage unit, it is therefore not possible to provide a general answer. The price depends on the location, size, duration and capacity. You can calculate the cost very easily using our volume calculator.

Are there additional costs?

There are no additional costs on top of the monthly rental fee, except for the compulsory insurance required by private customers. Business customers are not required to take out insurance through Zebrabox.

All customers – whether private or business customers – pay a deposit equivalent to one month's rent on signing the rental contract. This deposit is returned to you in cash or by bank transfer after the storage unit has been emptied and the key has been returned.

How is the invoice sent?

Invoices are automatically sent via e-mail. On request, invoices can be sent via post for an additional monthly charge of 3 CHF.

How often will I receive an invoice?

Invoices are usually sent monthly. On request, invoices can be issued quarterly, half-yearly or yearly.

How can I pay my invoices?

If you are renting your storage unit for a long time, it is worth setting up a standing order. You can also pay on site with all standard debit and credit cards or with Twint.

Which payment methods are accepted for online bookings?

You can pay online with most standard debit and credit cards:

  • Twint
  • American Express
  • Maestro
  • MasterCard
  • Visa

How can I redeem my voucher code?

When booking online, you can enter the voucher code in the fifth step “Summary” under the calculated amount payable and the discount will be automatically deducted.

If you book on site or over the phone, you can simply give your voucher code to our customer service staff and they will credit you the amount.

I have defaulted on my payments, what happens now?

We will of course inform you if an invoice has not been paid. If we still do not receive the payment after several requests then access to the storage unit will be blocked until the outstanding invoices have been settled.

Booking and Contract

How do I rent a storage unit?

You can book a storage unit directly online, over the phone or on site at one of our manned locations (Basel, Bern, Lausanne and Zurich).

What is the minimum storage rental period?

Storage units with a volume of 12m3 and over can be rented for as little as one week. Smaller storage units have a minimum storage rental period of one month.

Which documents are needed to access a storage unit?

Whether you book via e-mail, telephone or on site we only need a valid ID and the contract details. After signing the contract and paying the first invoice, you can move your items straight into your storage unit.

When booking online, it is not necessary to sign the contract. You also have the option to verify your identity directly online, this allows you to receive the access code for your storage unit straight away. If you prefer not to verify your identity online, select the option “verify on site” and our customer service staff will contact you. Your access code will only be issued after your identity has been verified.

What is online identity verification?

During the online booking process, you will be asked to hold your ID or driver's license in the camera of your smartphone. After successful verification, the booking process is completed. Immediately afterwards, you will receive your personal access code by SMS to enter the Zebrabox building.

For this purpose, we use the service of the specialized company PXL Vision AG. The data is used exclusively for identification to complete this transaction.

Can I make a reservation?

Provisional bookings cannot be made online. Short-term reservations are however possible, just contact our customer service advisers.

What does it mean if a storage unit is shown as "on the waiting list"?

That means that this size of storage unit is currently not available at your chosen location. However, this can change quickly. If you would like to know when this size will become available or whether there is another solution, contact our customer service advisers.

Can I change the size of my Zebrabox if my storage requirements change?

Yes. Call the relevant Zebrabox site to discuss your storage requirements. In these cases, we work flexibly together with you to find a solution. It’s not unusual for our customers to switch to a smaller or bigger storage unit if their storage volume requirements change.

There are no additional costs – apart from the rent increase when upgrading to a bigger Zebrabox. Likewise, if you change to a smaller Zebrabox then you will of course only pay the rental fee for the new unit.

Is my contract extended automatically?

Yes. As long as you don't terminate the contract, it will be extended automatically by one month.

Insurance

Is insurance with Zebrabox mandatory?

Yes. Insurance to cover your possessions against the risk of fire, water and theft is mandatory. The minimum insurance values vary depending on the size of the storage unit and the value of the goods.

Size Value of items Price / month
1m3 2500.- CHF 2.00
2m3-6m3 5000.- CHF 4.00
7m3 + 10'000.- CHF 8.00

 

  • Extra 8 CHF for each additional 10'000.- value of goods
  • We recommend that you carefully consider the value of your items and never underestimate. Otherwise, you risk underinsurance in the event of a claim.

Will my insurance be cancelled at the same time as my Zebrabox?

Yes. The insurance will be terminated at the same time as your Zebrabox.

Notice of termination

What is the cancellation period?

You can cancel at any time, with a notice period of 14 days. The only prerequisite is that the minimum storage rental period must have elapsed. If you have already paid for an additional period, the excess amount paid for the extra days will be reimbursed together with the deposit.

How can I cancel my storage unit?

You can notify us of the cancellation easily using our contact form or by e-mail or phone. You will then receive a written confirmation of your cancellation as well as important information about returning the storage unit and key.

How do I return the storage unit at the end of my contract?

The storage unit must be completely emptied and swept clean.

Put the keys (without padlock) as well as any badges into the envelope marked “Box Return”. Drop the filled envelope into the box marked "Key Return" up to the date of termination or hand everything in at the reception. We will then issue the final invoice for your storage unit.

If the storage unit is not emptied or the keys are not returned then invoicing will automatically continue despite cancellation.

Usage

How and when can I access my storage unit?

You can enter the Zebrabox building with your access code, QR code or badge. In the building, you can of course switch the alarm for your Zebrabox off and on again after use.

You have access to your storage unit using a separate, personal key. Access is free of charge 7 days a week from 6 a.m. to 10 p.m. 24-hour access is also possible on request.

Can several people have independent access?

Yes. We can provide several badges and keys for friends and relatives on request. Simply tell our customer service staff what you require when setting up your contract. All badges and keys must be returned at the end of the contract.

Which items cannot be stored?

Perishable, odour-emitting, poisonous, dangerous, highly flammable, explosive, corrosive, highly volatile and other items which may endanger or inconvenience neighbouring customers are strictly prohibited.

The storage of items from the following categories is also prohibited: living or dead animals, ammunition, anything that requires special storage conditions and goods for which possession is prohibited by law.

How secure is Zebrabox from theft, break-ins and fire?

Our buildings and storage units are all video-monitored and alarmed. The climate conditions in the premises are checked regularly. All of our warehouses comply with the current fire safety regulations.

Do Zebrabox units have electricity and water supplies?

There is no water supply. For electricity, plug sockets are located in the corridors at set intervals and you are welcome to use them for a short time during your visit. For business customers, a power outlet can be installed directly in the storage unit on request.

How can my storage items be transported from the vehicle to the storage unit?

All of our sites have parking spaces, trolleys and pallet trolleys available for you to use free of charge. Most of our sites also have a lifting platform and an undercover area for you to load and unload your items. Large goods lifts help when moving between floors.

Other Services

Do I have to transport my stored items myself or can Zebrabox organise the move?

Sit back and let us to organise your move together with our selected professional partners. Call our customer service staff or contact us via our contact form to find out more.

If moving by yourself, you will find that the logistics and infrastructure of our sites are well-organised with parking spaces, lifting platforms, a lift and trolleys. You can also rent our Zebrabus van and simply leave it back on site after the move.

Where can I buy packaging materials at Zebrabox?

At our sites in Basel, Bern, Lausanne, Schlieren, Villeneuve, Winterthur and Zurich we sell a wide range of high-quality packaging materials and essential products for moving so that your belongings can survive the move undamaged.

And the best bit: our range includes the ideal moving box for (almost) every item, e.g., folders, books, glasses, suspension files, clothes and wine bottles. We have a total of nine different sizes of moving boxes for you to choose from. Our three-layer moving boxes are particularly high quality and very sturdy.

At which sites can I rent a Zebrabus?

You can rent a Zebrabus at our sites in Basel, Bern, Lausanne and Zurich. Contact our customer service staff or use our contact form. You can also take advantage of the services offered by our partner QuickRent in Spreitenbach and Winterthur.

Is the Zebrabus insured and who is liable?

Yes, the Zebrabus is fully comprehensively insured. In the event of damage, the person renting the vehicle is liable up to a maximum of 1000 CHF.

Business Customers

Will Zebrabox accept goods deliveries for me?

Yes. On request, we offer a goods delivery acceptance service at our sites in Basel, Bern, Lausanne and Zurich. The cost varies depending on the volume and frequency of the deliveries. You can choose whether you want us to accept the delivery and inform you or whether you want us to store your delivered goods directly in your Zebrabox. If you are interested in this service, please get in touch with our customer service advisers.

As a business customer, do I have to insure my goods through Zebrabox?

Insurance for stored goods to cover against the risk of fire, water damage and theft is mandatory for all customers. Business customers are not required to take out the insurance offered by Zebrabox alongside the rental contract if the relevant business insurance is already in place.

Where can I apply for 24/7 access?

On request, you can be granted round-the-clock access if there is a legitimate need. Contact our customer services department. Zebrabox reserves the right to withdraw this access.

Can I work in the storage unit?

Yes. You can work in your storage unit as long as no neighbours or Zebrabox customers are disturbed or inconvenienced and it doesn't result in noise, dust, etc. Zebraboxes are first and foremost storage units and not work stations or hobby rooms.

Support

Which locations have staff on site?

Our staff are there to assist you at our sites in Basel, Bern, Lausanne and Zurich.

How and where can I use the on-site robots?

At our sites in Villeneuve, Horgen and Winterthur you have the option to be guided through the premises by our robots. At the same time one of our customer advisers on the robot’s screen display will be there to answer your questions regarding suitable sizes, dimensions and other Zebrabox features.

Where can I call if I have a question or suggestion?

Our customer advisers are happy to respond your questions, comments or queries on +41 (0)848 932 722. As well as contacting us by phone, you can also reach us online via our contact form, or on site at one of our manned locations.

Emergency number for customers

Outside of opening hours, the Protectas / Securitas emergency call-out service is available 24/7 in the case of an emergency:

Location Emergency number
Basel-Allschwil 061 319 28 27 (Securitas)
Bern 021 651 16 51 (Securitas)
Lausanne, Villeneuve 058 123 02 00 (Protectas)
Horgen, Schlieren, Spreitenbach, Therwil, Winterthur, Zurich 058 123 03 00 (Protectas)